Here's my 2 cents about BPO -- malaysia

BPO..........yes BPO. Malaysia has recently been identified as number 2 location suitable for global BPO operation,
India and China?? Of course India is still hot on the list.......but here's some true scenario.

In a article of Financial Times : Are India and China up to the job? By Jo Johnson and Richard McGregor
...it is observed that.......
India produces 3 millions graduates every year, but out of those number, only 25% of the engineering graduates and 15% of the non-engineering graduates are suitable to be directly employed to BPO operation.
(That’s a big number anyway compared to Malaysia)

China?? Until now, the engineering workforce size suitable for MNC operation is no more than 200,000 at anyone time. That's a miserable figure considering the total number of workforce it can provides.

So what do we do in Malaysia?? The key point here is SKILLED labour. Regardless of the number of graduates you produce, the country who can provides skillful workforce at a reasonable cost will win.
(of course many will disagree on what that reasonable cost will be)

It doesn't has to be the cheapest, it has to be reasonable. As long as the country can keep the living cost low and provides adequate living quality, the companies will be able to control the demand on wages increase.

If Malaysia able to provide that -- I am sure she can excel and stand out from among the rest.